Consumer Law

Regardless of the product or service your company sells, it is likely that consumer laws will apply in the jurisdiction in which they are sold.

Accordingly, effective risk management requires that your independent salespeople are aware of the laws that apply to the products and services they market and how to handle consumer complaints if they are received.

Consumer law training should include modules on consumer guarantees, misleading and deceptive conduct, unconscionable and unfair conduct, unsolicited sales, and advertising.